Using MPP Logs - Powered By Kayako eSupport

10 Sep 2010

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	Using MPP Logs

Solution Here are some tips on using MPP logs for troubleshooting. You can access all these from monitor/real time logs or search log files.

To see how messages are being stored filter real-time logs for GenericScannerJob

14:23:10] 2 [b73feb90] [GenericScannerJob] [RPT] {47ed378e3fbf} Below is a summary of malicious content:
[14:23:10] 2 [b73feb90] [GenericScannerJob] [RPT] {47ed378e3fbf} 0. [Scanner Name] Cloudmark [Infection type] Spam message [Disinfectable] No [Location] 47ed378e3fbf
[14:23:10] 2 [b73feb90] [GenericScannerJob] [RPT] {47ed378e3fbf} 1. [Scanner Name] Commtouch [Infection type] Spam message [Disinfectable] No [Location] 47ed378e3fbf

To see if quarantine is working filter for QuarantineJob

[14:35:04] 6 [b7dffb90] [QuarantineJob] { To quarantine. } Spam found
[14:35:04] 6 [b7dffb90] [QuarantineJob] { Quarantine success }

To see the result of message processing:
Filter for FindDestinationJob

[14:31:03] 6 [b7dffb90] [FindDestinationJob] {47ed39674036} Decision path:--/--
[14:31:03] 5 [b7dffb90] [FindDestinationJob] {47ed39674036} Passed through.
[14:31:04] 6 [b73feb90] [FindDestinationJob] {47ed39684037} Decision path:QS/DS
[14:31:04] 5 [b73feb90] [FindDestinationJob] {47ed39684037} Discarded.
[14:31:06] 6 [b7dffb90] [FindDestinationJob] {47ed396a4038} Decision path:QS/DS
[14:31:06] 5 [b7dffb90] [FindDestinationJob] {47ed396a4038} Discarded.

To see how commtouch is scoring messages:
Filter for CommtouchScannerJob

14:29:25] 6 [b73feb90] [CommtouchScannerJob] {47ed39054003} X-CTCH-RefID: str=0001.0A090209.47ECEAB0.009F,ss=4,sh,fgs=8
[14:29:26] 6 [b7dffb90] [CommtouchScannerJob] {47ed39064004} X-CTCH-RefID: str=0001.0A09020A.47ECFD46.0016,ss=4,sh,fgs=8
[14:29:26] 6 [b73feb90] [CommtouchScannerJob] {47ed39064005} X-CTCH-RefID: str=0001.0A090208.47ECEAAB.0135,ss=4,sh,fgs=8
[14:29:29] 6 [b7dffb90] [CommtouchScannerJob] {47ed39094006} X-CTCH-RefID: str=0001.0A090208.47ED04AC.00C9,ss=4,sh,fgs=8

To see if restarts are successful search for Restart Succeeded in Monitor/Serach Logs

[14:20:11] 6 [00e656d0] [Daemon] Restart succeeded.
[14:33:30] 6 [00e656d0] [Daemon] Restart succeeded.

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28 Mar 2008 10:41 PM